Return, Refund & Warranty Policy – Solar Strength (Pty) Ltd
At Solar-Strength, we are committed to providing quality products and service excellence. Please read our return, refund, and warranty policies carefully to understand your rights and obligations.
Returns
We offer a 30-day return window from the date of delivery. To be eligible for a return, your item must:
Be in its original, unused condition
Include all original packaging and tags
Be accompanied by the original invoice or proof of purchase
To initiate a return, please contact us at sales@solarstrength.co.za. Once your request is approved, you will receive return instructions and a shipping label (if applicable). All returns must be sent to:
Solar-Strength
1 Press Ave, Selby, Johannesburg, 2001
Note: Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
We strongly advise you to inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, please notify us immediately at sales@solarstrength.co.za, so we can assess and resolve the issue promptly.
Non-Returnable Items
The following items are non-returnable:
Custom-made or special order products
Perishable goods (e.g., food, plants)
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale/clearance items or gift cards
If you’re unsure whether your product qualifies, contact us for clarification.
Exchanges
The fastest way to get the item you want is to initiate a return for the original item. Once your return is approved, you may place a new order separately.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
Your bank or payment provider may take additional time to reflect the refund.
A 10% handling surcharge will apply to refunds requested for non-faulty items.
Courier costs for non-faulty returns are the responsibility of the customer.
Warranty Policy
All inverters and batteries must be installed by a qualified electrical wireman or master electrician, duly registered with the Department of Labour, and must include:
Clear photographic evidence of the installation
A valid Electrical Certificate of Compliance (COC) specific to the system
Proof of installer’s qualification (wireman’s or master electrician’s license)
Failure to provide this documentation will result in the warranty claim being declined and the repair cost being the responsibility of the customer.
Warranty Exclusions
Warranty claims will be voided in cases of:
Power surges, over-voltage, under-voltage, or lightning damage
Exposure to corrosion, sea spray, moisture, condensation, or water
Ingress of dust, sand, or insects
Excessive heat, weather-related damage, or improper ventilation
Incorrect installation or negligence by the installer or user
Use of inadequate protection devices
Tampering, broken seals, or improper maintenance (e.g., dirty filters)
Operation beyond the specified voltage/current/power ratings
Courier-related physical damage (including solar panel damage from third-party couriers such as The Courier Guy)
Battery Usage Notice
Frequent charging/discharging cycles significantly reduce battery performance. Note the limitations of each battery type:
Lead-acid & gel batteries: Should not be discharged below 50%
Lithium batteries: Can be fully discharged if protected by a BMS
Loss of battery capacity due to misuse is not covered under warranty.
If you have any questions regarding our return or warranty process, don’t hesitate to reach out to sales@solarstrength.co.za.
Thank you for choosing Solar-Strength – Powering Reliability with Confidence.
1. Product Returns and Inspection
All returned products will undergo a thorough inspection by our Sales and Technical Departments. If there are any signs of tampering or misuse, the warranty will be void.
2. Condition of Returned Products
Products such as inverters are eligible for exchange only if they are returned unopened and in their original packaging.
All warranty seals will be inspected. If any seal has been broken or removed, the return and warranty rights will be forfeited.
3. Opened, Used, or Installed Products
No Out-of-Box-Failure (OBF) claims will be accepted if a product has been opened, used, or installed. In special circumstances, management may review and approve an exchange at their discretion.
4. Product Verification
Returned products must have matching serial numbers to those recorded at the time of sale. Products without matching serial numbers will not be accepted for exchange.
5. Exchanges Only – No Refunds
Solar Strength (Pty) Ltd does not offer refunds under any circumstances. Approved returns will be eligible for exchange only, subject to inspection and approval.
6. Courier and Shipping Costs
Customers are responsible for arranging their own courier service for any return. Should you request courier collection through Solar Strength (Pty) Ltd, a shipping fee will be applicable.
7. Notification of Damaged Goods
Damages must be reported within 7 working days of receiving the goods. Failure to report damages within this period will result in the product being treated under standard warranty terms.
8. Strict Conditions
Strictly no exchanges will be permitted for products that have been installed, scratched, or damaged.
9. Warranty Return Processing Time
All warranty returns require a minimum of 7 to 30 working days to be assessed, repaired, or replaced, depending on the product type and issue.